Cancellation and Refund Policy

This policy explains what happens if you cancel or change a booking with Alvis Travels, and when you can get a refund. It covers our tours, transfers and car rental. Please read it before you book. If anything is unclear, contact us and we will explain.

1. Confirming your booking

A booking is confirmed once we have confirmed your dates and details with you by email and received your payment or deposit as agreed. The amount due and when it is due are shown on your booking or quote.

2. If you cancel

The refund you receive depends on how much notice you give before your tour, transfer or rental starts.

Tours

14 days or more before the start: full refund
7 to 13 days before the start: 50% refund
Less than 7 days before the start, or if you do not show up: no refund

Transfers (airport and hotel-to-hotel)

48 hours or more before pick-up: full refund
24 to 48 hours before pick-up: 50% refund
Less than 24 hours before pick-up, or if you do not show up: no refund

Car rental

3 days or more before the rental starts: full refund
Less than 3 days before the rental starts: 50% refund
If you do not collect the car or meet your driver: no refund

3. How to cancel

Tell us by email at alvistravels@gmail.com, or call us on +94 77 66 00 120 or +94 74 0148 237. Your cancellation date is the date we receive your message. If you call, please also send an email so we have it in writing.

4. Changing your booking

You can change your dates, pick-up time or route free of charge if you tell us at least 7 days before the start of a tour, or at least 48 hours before a transfer or rental, and we have availability. Later changes may be treated as a cancellation and a new booking.

If your flight is delayed or changed, tell us as soon as you can and we will do our best to adjust your airport transfer at no extra cost.

5. Costs we have already paid for you

If we have already paid for something on your behalf, such as entrance tickets, train tickets, safari bookings or accommodation, those costs may not be refundable. We will tell you what has been paid and, where possible, ask the supplier for a refund.

6. If we cancel

We may need to cancel or change a trip for reasons outside our control, such as dangerous weather, road closures, safety concerns or a vehicle problem. If this happens we will tell you as early as we can. You can choose a new date or route at no extra cost, or receive a full refund for the services we could not provide.

7. Leaving early or not using a service

If you end a trip early, miss a pick-up or choose not to use part of a service once the trip has started, we cannot refund the unused part.

8. How refunds are paid

Refunds go back to the way you paid, unless we agree another method with you.
We process approved refunds within 14 days. Your bank or payment provider may take extra time to show the money in your account.
Fees charged by banks or payment providers may not be refundable.